Return Policy

At Sreefal, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we're here to help.

1. Returns Eligibility

• Returns are accepted within 30 days from the date of delivery.
• The item must be in its original condition, unused, and in the original packaging.
• Some products, such as personalized items, intimate wear, and gift cards, are non-returnable due to hygiene or other restrictions. Please check the product details for specific exclusions.

2. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer support team at shreefal2025@gmail.com or via our Contact Us page. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: You will receive a return authorization and instructions on how to return your item.
3. Prepare the Item: Ensure the item is in its original packaging and is unused. Please include any tags, labels, or accessories that came with the product.
4. Ship the Item: Follow the provided instructions to send the item back. You are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

3. Refunds & Exchanges

• Refunds: Once we receive your returned item, we will process the refund to your original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.
• Exchanges: If you prefer to exchange an item for another size, color, or model, please let us know during the return process. We will help facilitate the exchange as long as the item is eligible for return.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [support@yourcompany.com] with your order number and photos of the damage/defect. We will arrange for a return and send you a replacement at no additional charge.

5. Late Returns

Returns outside of the 30-day return window may not be accepted. However, please reach out to us, and we’ll do our best to assist you based on your situation.

6. Restocking Fees

In some cases, a restocking fee may apply for certain returned items. You will be informed of this fee when initiating the return.